Frequently Asked Questions
Find answers to common questions about buying liquidation merchandise on Neosgo.
Ordering
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in before completing your purchase. Once your order is placed, you'll receive a confirmation email with all the details.
Products
We categorize products by condition: NEW (unopened, factory sealed), LIKE NEW (opened but unused), RETURNED (customer returns, may have minor wear), MIXED (various conditions), and SALVAGE (as-is, may have damage).
Shipping
Shipping costs are calculated at checkout based on your location, product weight, and size. Orders over $500 may qualify for free shipping on select items.
Returns & Refunds
Due to the nature of liquidation merchandise, all sales are generally final. However, if you receive an order significantly not as described, please contact us within 48 hours of delivery with photos.
Account & Billing
Yes! Creating a buyer account is completely free. There are no membership fees or hidden charges. You only pay for the products you purchase.