This Shipping & Delivery Policy explains how Neosgo handles processing, shipment methods, transit estimates, freight deliveries, and shipping-related claims for marketplace orders.
1. Coverage and Delivery Methods
Shipping availability depends on item characteristics, seller location, carrier coverage, and destination. Orders may ship by parcel, LTL, white-glove, or other methods determined by the listing and checkout configuration.
2. Processing Windows
Processing times vary by listing, seller, and service level. Estimated processing windows may appear on listing pages, in order records, or during checkout. Custom, oversize, freight, or multi-origin orders may require longer handling times.
3. Freight and Large-Item Deliveries
Freight or oversized shipments may require appointment scheduling, curbside acceptance, access verification, or additional handling conditions. Buyers are responsible for ensuring the delivery location is accessible for the selected service level.
4. Split Shipments and Multi-Origin Orders
Items in the same order may ship separately and arrive at different times. Each package or freight movement may have its own tracking reference, status history, and delivery event.
5. Address Accuracy and Delivery Readiness
- Buyers must provide complete and accurate shipping contact and address information.
- Address changes after order placement may delay shipping or require re-quote of freight or accessorial charges.
- If a shipment is undeliverable, refused, or returned because of incorrect address information or delivery-site issues, additional fees may apply.
6. Inspection on Delivery
Buyers must inspect parcels and freight promptly upon delivery. Visible damage, shortages, or delivery exceptions should be documented on the carrier receipt when possible and reported to Neosgo as soon as possible.
7. Damaged, Lost, or Delayed Shipments
Claims for visible shipping damage, wrong-item delivery, or material shortage should be submitted promptly with photos, order details, and supporting notes. Shipments marked delivered but not received must be reported without unreasonable delay so that tracing and carrier review can begin.
8. Delivery Estimates and Delays
Transit estimates are not guaranteed unless expressly stated in writing. Carrier disruptions, weather, holidays, port congestion, address verification issues, force majeure events, and similar circumstances may affect delivery timelines.
9. Contact
Shipping and delivery support is available at cs@neosgo.com.