This Privacy Policy explains how Neosgo collects, uses, discloses, stores, and protects personal information when you visit our website, create an account, place or fulfill orders, communicate with support, subscribe to marketing, or otherwise interact with our services.
1. Information We Collect
- Identifiers and contact data, including name, email address, phone number, company name, shipping and billing addresses, and account credentials.
- Commercial information, including order history, quotes, carts, returns, refund activity, support interactions, and marketplace account activity.
- Business verification information, including tax identifiers, resale documentation, entity details, and compliance records when required.
- Technical and usage data, including IP address, device/browser characteristics, session data, cookies, page interactions, referrers, diagnostics, and security logs.
- Communications and content that you submit, such as inquiries, case details, media uploads, product content, and messages to or through Neosgo.
2. How We Use Information
- Provide and operate the marketplace, checkout, fulfillment, payments, returns, and support workflows.
- Verify accounts, review listings, detect fraud, maintain security, and enforce platform policies.
- Personalize content, improve merchandising, analyze performance, and develop new services.
- Communicate with you about transactions, policy updates, operational notices, and, where permitted, marketing.
- Comply with legal, accounting, tax, risk management, and recordkeeping obligations.
3. Sources of Information
We collect information directly from you, automatically through your interactions with Neosgo, from service providers that help us process payments and fulfillment, from identity or business verification partners, and from other lawful sources connected to marketplace operations.
4. Sharing and Disclosure
We may share personal information as reasonably necessary for marketplace operations and legal compliance.
- Service providers such as cloud hosts, payment processors, email vendors, analytics providers, fraud prevention tools, and logistics partners.
- Sellers or buyers when necessary to complete transactions, resolve disputes, or fulfill orders.
- Corporate affiliates, advisors, auditors, insurers, and acquirers in connection with financing, reorganization, or asset transfer activity.
- Regulators, law enforcement, courts, or other authorities when required by law or to protect rights, safety, and marketplace integrity.
Neosgo does not sell personal information for money.
5. Cookies and Similar Technologies
We use cookies, local storage, pixels, and similar technologies to keep you signed in, preserve carts and preferences, measure traffic, protect security, understand performance, and improve website experience. Some features will not function correctly if essential cookies are disabled.
6. Retention
We retain information for as long as reasonably necessary to operate the marketplace, honor transactions, resolve disputes, comply with legal obligations, prevent fraud, enforce agreements, and maintain required business records. Retention periods vary by data type and legal context.
7. Security
Neosgo uses administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your jurisdiction, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information, and to opt out of marketing communications or certain processing activities. We may need to verify your identity and lawful authority before processing a request.
9. U.S. State Privacy Disclosures
Residents of states with applicable privacy laws may have additional rights regarding access, deletion, correction, and appeal. We will honor valid requests consistent with applicable law, verification requirements, and permitted exceptions.
10. Children
Neosgo is intended for adults and businesses. We do not knowingly collect personal information from children under 13, and users under 18 may use our services only with appropriate adult involvement where allowed by law.
11. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. When we do, we will revise the effective date and, where appropriate, provide additional notice.
12. Contact
Privacy questions and data requests may be sent to cs@neosgo.com.